Cancellation /Refund, Re-Booking & Shipping policy

Returns and Refunds Policy

1. General Policy

   1. No refunds will be provided for any services once booked, as doctors' and therapists' time is reserved for scheduled appointments.

2. Accidental Orders

   1. Refunds for accidental orders may be considered on a case-by-case basis, provided the request is made in writing at least 48 hours prior to the scheduled appointment time and includes valid proof of the accidental booking.

3. Transfers and Cancellations

   1. Sessions are non-refundable and non-transferable.

   2. Appointments cannot be transferred to another patient or individual.

   3. Services purchased at discounted rates or as part of a package are strictly non-refundable and cannot be canceled.

4. Validity of Services

   1. All services have a defined validity period, clearly communicated at the time of purchase. Sessions not utilized within the validity period will be forfeited and will not qualify for refunds or extensions.

5. Cancellation Charges

   1. Cancellation charges apply to all canceled appointments. Specific details of the applicable charges are available upon request.

   2. Rescheduling of appointments is permitted only if requested at least 48 hours in advance of the scheduled time.

6. Prepayments
   Refunds for prepayments may be considered on a case-by-case basis if:

   1. Slots for a therapist are not available within 10 working days from the date of booking.

   2. Such requests must be submitted in writing.

7. Refund Processing Time

   1. Approved refund requests will be processed within 72 hours of approval. Funds may take 5-7 working days to reflect in the original mode of payment, depending on the payment processor.